Returns and Refunds
Returns, Cancellations, And Refunds Policy
Thank you for shopping at Raw Dog Food Complete.
If you are not entirely satisfied with your purchase, we’re here to help. Please Contact Us
Raw Dog Food Complete, LLC reserves the right to charge a $5.00 fee to cancel an order. The $5.00 fee is associated with the restocking of goods. RDFC will not charge the cancellation fees for canceled orders due to our truck not arriving at pickup locations or a package that does not arrive via UPS.
Our products are non-returnable and non-refundable due to their perishable nature. All sales are final.
We do not accept exchanges of products. All sales are final.
Shipping charges are non-refundable. All shipping charges are final.
If you received a damaged product, please notify us immediately for assistance at firstname.lastname@example.org within 24 hours of receiving the product. The receipt of the product is based on the date the order was sent for our local pickups, and the date UPS or FedEx delivers the package. If a friend picks an order up for you, make sure they notify customer service of any damages. Customers have 24 hours from the time of delivery to contact us to resolve issues with their order. If you do not respond after 24 hours of delivered date, all damaged goods are solely the customer’s responsibility.
Sale items are non-refundable and non-returnable.
If you have any questions about our Returns and Refunds Policy, please contact us:
- By phone number: 636-900-2848
- By email: Contact US