Frequently Asked Questions

Ordering: 

Q. Do You Ship?

A. Yes, we use UPS. We recommend ordering 40 pounds of product because we get the best deal on 40 pounds. We have flat rate shipping so you know the cost. We pay for the boxes, coolers and all packing supplies. 

Q. How Do I Edit My Order? 

A. Please Contact Us with all edits to an order. Please do NOT enter a new order online as this will create confusion with your order.

Q. Do You Have Local Pickup? 

A. Yes!  Our local customers are welcome to schedule a pickup/delivery.  IMPORTANT:  You must schedule your pick up/delivery at least 24 hours ahead of time Contact Us

Q. Do You Have Delivery? Saint Louis and Kansas City Delivery

A. Yes!  We deliver to Saint Louis and Kansas City. Please contact us with questions  Contact Us

Our Products:

Q. Can I Refreeze The Meat After It Has Thawed Out? 

A. Yes. You can place thawed products back in your freezer to refreeze and save for a later date. However, we do not recommend thawing and refreezing the product frequently. If you thawed too much and need to reserve the excess it is safe to refreeze thawed meat.

Q. I Received My Product And Some Of The Rolls Are Slightly Thawed. Is It Still Safe To Feed? 

A. Yes. If you receive a roll(s) that are thawed, you can still feed the thawed product(s). All products are kept in a temperature controlled environment.